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Terms & Privacy Policy › Website Terms

Website Terms Updated: February 24, 2022

Welcome to Temple & Webster. We're happy to have you here. We are committed to making our Terms as easy to read and understand as possible. If you have any questions, please contact us.

About these Terms

These website terms and our Online Shopping Terms and Privacy Policy set out the conditions of use of Temple & Webster's website (including Temple & Webster's desktop, mobile and app-based shopping interfaces) (website) (Terms). By using our website, you agree that these Terms apply to your use of our website.

Accessing our website

We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may need to restrict access to our website (wholly or partly) or close it indefinitely.

Intellectual property

We are the owner or the licensee of all intellectual property rights (including trademarks and copyright) in our website, and in the material published on it (including its look and feel, brands, logos and trademarks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organisation of the website). Those works are protected by intellectual property laws in Australia and around the world. All such rights are reserved by us.

You must not scrape or modify the paper or digital copies of any materials you have printed off, downloaded or extracted in any way, and you must not use any content separately from any accompanying text.

You must not use any part of the materials on our website, services or e-commerce facilities for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.

Information about our products on the website is based on material provided by third party merchants, suppliers and product manufacturers. Except as required by law (including the Australian Consumer Law), we are not responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

Roomvo Rug Visualiser

Product visualisations are for design inspiration and may not be to scale. Size measurements may vary from the visualiser to your actual installation. Temple & Webster provides no warranty for suitability, implied or otherwise, regarding the use of this tool or the products displayed within it.

Third party websites

Where our website contains links or references to other sites, resources, products or services provided by third parties, these links or references are provided for your information and convenience only. We have no control over the contents of those sites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them (notwithstanding anything else to the contrary in these Terms).

Your linking to or from these sites, or use of, or reliance on such sites, resources, products or services is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites or third party suppliers that you visit or transact with. Links, references or other connections to these sites, resources, products or services do not imply our endorsement of them or any association with their owners, operators or advertising material (as the context permits).

You may link to our home page provided your links do not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other site. Our site must not be utilised by third party web crawlers (or similar) in order to scrape content from our site for any purpose. We reserve the right to withdraw linking permission without notice.

Viruses and Hacking

You must not misuse our website by knowingly introducing viruses, trojans or other code or material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

Whilst we do our best to ensure that our website is virus-free, you acknowledge that the Internet and e-commerce facilities may attract unknown contingencies out of our control. As such, we will not be liable for any loss or damage caused by a virus, system failures or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. We always recommend all Internet users ensure they have up to date virus checking software installed.

Communication

You consent to receiving electronic communication, including by email, SMS, phone, message, or by us posting notices on our website, and you agree that all electronic communications that we provide to you will satisfy any legal requirement that a communication be in writing.

Social media pages and Blog

The purpose of our social media (including Facebook and Instagram) pages and our Blog is to provide Temple & Webster's followers with inspiration, information on our sale events, access to special promotions plus the latest news at Temple & Webster and from our circle of friends. You're welcome to contribute your own comments, photos & videos. To ensure a positive and respectful environment for everyone, we ask that you follow a few simple guidelines when making a contribution: We're all about the home, specifically, creating a more beautiful home. We welcome contributions on this topic. We'll delete posts that we consider to be off-topic, spam, advertising, offensive, sexually inappropriate, threatening, abusive, hateful, profane or defamatory towards a person's race, ethnicity, entity, belief or symbol. We're big supporters of lively, open discussion and we don't shy away from negative feedback from our customers, we simply deal with it in our usual professional, friendly manner. However, we reserve the right to address factual errors or delete posts if we think it appropriate or necessary to do so. We're happy for our material to be shared (including for example via Facebook's "share" functionality), but you should not copy our material and post it without attribution, use it for commercial purposes, or claim it as your own. We support the Facebook Statement of Rights and Responsibilities. We reserve the right to ban users who don't abide by these guidelines.

Product Ratings & Reviews

Our customers can leave a review with a photo and submit a star rating about products they purchase from us.

Reviews

We value and appreciate product photos, ratings & reviews from people who have purchased products from us, have experienced them and decide to share their genuine opinion about them.

We only accept ratings, reviews and photos from verified buyers of products who have an account with us. Reviews from verified buyers are flagged with the 'Verified Buyer' badge on the website.

As a customer, you may share your opinion about your purchased products from the 'My Account' section of the website. Occasionally, we also send emails to our customers inviting them to rate and review their recent purchases.

By submitting your review (including any photos), you agree that:

  • any information, suggestions or ideas you send to us in relation to a product you purchase from us (review content) is non-confidential and non-proprietary and we may choose to provide attribution of your review content at our discretion;
  • you grant us an irrevocable, unrestricted, royalty-free license to use, modify, adapt, reproduce, transmit, publish, distribute, create derivative works from and publicly display review content for any purpose whatsoever throughout the world in any media to the extent permitted by law;
  • you own or have the necessary consents or permissions to submit your review content and have it published and we are under no obligation to keep this content confidential;
  • your review content contains your genuine opinion.
We reserve the right to investigate and verify the validity of reviews submitted to us. We reserve the right to not publish, or remove, any ratings & reviews that we consider not to be genuine or misleading or violate our moderation policies in any way.

Product Star Ratings

The product rating system is 1 to 5 stars, with 5 stars being the best. The aggregated star rating of a product represents the average rating of all reviews published for a product. The number of reviews which form the basis of an aggregated rating is displayed next to the aggregated rating. The aggregated ratings are displayed on product details pages along with full product reviews. The aggregated reviews are also displayed on product listing pages. We may present ratings & reviews elsewhere on the site and use them in marketing communications.

For further information, please contact us.

Review Moderation Policies

Our moderators evaluate every submitted product review to ensure it is legitimate, appropriate, non-contradictory, and to protect the privacy of our reviewers. All reviews, positive and negative, that comply with our moderation policies and are deemed to be a valid and true comment relating to the product are accepted for publishing.

The following content included in a review will violate our moderation policies and will cause the review to be rejected:

  • Unlawful, misleading, profane, offensive, sexually inappropriate, threatening, abusive, hateful content or content defamatory towards a person's race, ethnicity, entity, belief or symbol
  • Spam and advertising
  • URLs and hyperlinks except for links to other products sold on our website
  • Personal information including phone numbers, email or mailing addresses
  • Competitor retailers mentioned
  • Review submitted for the wrong product
  • Not constructive and not product specific feedback including service or policy complaints
If you have service experience feedback or disagree with our policies, please contact us.

We reserve the right to edit the review content if there are parts that violate our moderation policies, provided this does not materially change the substance of the review. For example, if a review contains service-related comments along with constructive product feedback, we will consider removing service-related comments before accepting the review for publication.

Review Publishing Policies

All reviews accepted by our moderators advance to the publishing stage.

Product ratings & reviews submitted to us are not a guarantee of publication. We reserve the right to reject, remove, ignore, or edit any reviews for any reason, including a violation of our moderation policies.

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